As you might have read in my last blog, live chat is gaining momentum and SMBs are taking the lead. According to Facebook Business, over 64% of consumers prefer chat because it’s faster, of higher quality, and more honest. Moreover, since messaging is a part of everyday life, it allows users to quickly get the answers they want.
According to Forbes, the sharp increase in the use of live chat across the world is because it offers:
- an organized, less pressurized experience than waiting on hold to connect to a live agent
- a far less interruptive way to communicate than phone calls
- time savings by allowing users to multitask, responding at their convenience
So, if you don’t yet have chat deployed on your website, now is the time to do it! However, you may have a few questions. Here are answers to some of the most important:
Will I have to employ more staff?
No. Most chat agents are outsourced. We have a large team of agents at CreoLogic that manage chat on behalf of our clients.
What will CreoLogic’s chat team do for my business?
We use live chat to enable YOUR business. Our primary goal is to “warm-up” leads for our clients. We connect with visitors to your website, collect and validate their information, and qualify them as leads by finding out what they’re looking for, where they are, and how to contact them. Once the chat is over, we immediately send the entire chat transcript to you via email to follow up.
Can you provide 24×7 support?
CreoLogic provides 24×7 support with live chat agents across the world, including Vancouver, Edmonton, Toronto, New York, Tokyo, London, Manila, Delhi, and Sydney. Wherever they are, whatever time they connect, using CreoLogic to staff your online chat ensures your visitors get quick, accurate answers to their questions every time—during your busiest hours, after hours, and on weekends and holidays.
How much will it cost me?
Less than you think! We offer a variety of flexible packages to meet your needs. They allow you to start with one package and seamlessly swap to another as your chat volume increases. Our per chat pricing starts at $5, while our fixed price packages start at $300/month.
CreoLogic’s live chat services can definitely add value to your business!
In my next blog, I’ll share some insights as to why it’s critical to choose the right partner to staff your chat.
About the author
Kelly Grainger is the Founder and President of CreoLogic Design Inc., a leading website and SEO company based in Edmonton, Canada. Leveraging 20-years’ experience, Kelly’s focus is on helping local companies take advantage of digital transformation to enhance services and create competitive differentiation.